S SERIES comes with a full year or 2,000-batch-warranty.
During the period, Stronghold provides free/paid services covered by the warranty.

For extended warranty periods, basic user training and integrated service programs are currently under
development. Please consult our sales rep for more information.

Check Points

Warranty begins as of installation date and covers up to the point either any of the two conditions (one year or 2,000 batches) expires first.

Under the condition that the machine has been managed in accordance with the maintenance and cleaning cycle indicated in the user manual,
in case damage or manufacture defects are proven by technical analysis, the parts can be repaired or replaced free of charge.

Stronghold is not responsible for the secondary damage when the smart roaster is absent due to repair, warehousing, or shipping.

Free repair service within warranty period (In case of malfunction during normal use)

- Free online services

- Free spare parts (excluding shipping costs)

- Expendables are paid items.

Paid repair services upon warranty expiration (as it is stated in agreement)

- Costs of expendables and spare parts including shipping are not covered.